General Terms & Conditions

General Terms & Conditions

Embarkation Procedure
Passengers and vehicles must report at the embarkation port for check-in at least one (1) hour prior to departure.

The ticket is strictly personal. It is not transferable and is valid only for the specific accommodation and route that it has been issued for.

Tickets cancellation
It's not allowed to make a cancellation. You may change your trip dates or you may convert your ticket in to open. Please contact us for your amendment/cancellation requests. You can send an e-mail to or you can call +90 256 612 45 98.

Sailing Delays
Our Company is not responsible for any delay in sailing, deviation or modification of the scheduled route, due to the bad weather conditions, the orders of the Ministry of Merchant Marine, the Port authorities or due to force majeure, that may affected passengers’ safety. In case the voyage is canceled due to force majeure (e.g. bad weather conditions) or due to the shipping company’s responsibility, passengers are entitled to a full refund while the company (Jalem Tour) has no further obligation. Timetables, fares and travel conditions are subject to modifications, which are published by every shipping company’s online reservation system on our website
The shipping companies reserve the right to substitute the vessel for which the ticket was issued upon approval from the Ministry of Merchant Marine.

Passengers’ Name List
Pursuant to EU Directive 98/41, the shipping company has the obligation to keep a passengers’ name list for every voyage for safety reasons. For these registration purpose, tickets should be issued in the name of each passenger and should include :
Furthermore, our company should be informed if any passenger will require SPECIAL CARE during the reservation procedure of the relevant ticket.
It is pointed out that the issuance of tickets on board is strictly prohibited. Therefore, for convenience reasons the booking and issuance of tickets should always be effected in due time.

Safety on Board
Neither the Shipping Companies nor the ships are liable for any accident, loss or damage occurring prior to boarding, during loading and after disembarkation.
It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.
According to the High Speed code safety regulations, passengers are not allowed to stay at any open area of the High Speed vessels during the sailing.

Luggage may be left inside vehicles. Passengers are kindly requested to take their personal belongings that they use need during the voyage as access to the garage is forbidden during sailing.
The Shipping Companies shall not be held liable in case of loss of money or valuables stored in cars, luggage, common areas or cabins. Passengers are welcome to check cash and valuables with the Purser’s office for safekeeping.

Pets travel free of charge usually. Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet’s valid health papers with them.

General Information
Passengers are responsible for complying with all port, health and customs regulations.
Passengers ought to comply with the ship’s captain and crew instructions regarding public order and safety on board.
Passengers must contact the captain or crew should a complaint arise while on board. For complaints or recommendations, they may also contact Jalem Tour at after the end of the voyage.
For any further information, please do not hesitate to contact us at
EURO is the official currency on board.